Lowongan Kerja Kalimantan Timur Posisi Reservation Manager di Hotel Mercure Jakarta Simatupang

Job Description

This position is responsible for overseeing the day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes.

Reservations Responsibilities

·        Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals

·        Ensure information provided to guests is accurate and individualized

·        Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge

·        Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized

·        Assist in preparing daily, weekly and monthly reports

·        Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing

·        Ensure smooth shift changes with proper pass-on to the next shift

·        Report any equipment failures/problems & repair requests to Maintenance Department

·        Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

·        Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

·        Coordinate and communicate with all other departments to ensure a smooth operation

Work Experience

Knowledge and Experience

·        Diploma education

·        Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services/tele-marketing

·        Excellent reading, writing and oral proficiency in English language

·        Proficient in MS Excel, Word, & PowerPoint

Competencies

·        Strong leadership, interpersonal and training skills

·        Good communication and customer contact skills

·        Service oriented with an eye for details

·        Ability to work well in stressful & high-pressure situations

·        A team player & builder

·        A motivator & self-starter

·        Well-presented and professionally groomed at all times