Lowongan Kerja Pegasing Posisi Night Manager di PT Goodway Vacation Club

Responsibilities

• Be responsible for the smooth and efficient running of Front Office’s and the Hotel’s overnight operations
• Ensure a warm, genuine and efficient guests’ arrival and departure experience by welcoming guests in-person and being attentive to their needs throughout their stays
• Handle guests compliments, comments, observations and complaints in a timely and professional manner
• Assist to increase overall Guest Satisfaction Scores by reviewing operational issues and business flow; supporting the Guest Service team to executive the guest recogintion program effectively and ensuring the growth of enrollment
• Keep Front Office colleagues posted on up-to-date information relating to the hotel and hotel group
• Handle administrative tasks including but not limited to ensuring high qualtiy of Guest Data Quality, maintaining various departmental files as well as reviewing working procedures to minimize paperwork
• Assist to manage and monitor the team’s performance by providing supervision, counselling and coaching

Requirements

• Degree holder in Hospitality Management or related disciplines
• Minimum 6 years’ relevant working experience in luxury hotels with at least 2 years’ experience in similar positions
• Pleasant, friendly and motivational with enthusiastic character
• A team player with excellent leadership, communication and interpersonal skills
• Service-oriented and able to work in a face-paced and dynamic operation
• Well versed in MS Word, Excel, PowerPoint and Chinese Word Processing
• Proficient in spoken English, Cantonese and Mandarin. Knowledge of other language would be an advantage