Lowongan Kerja Jakarta Raya Posisi Junior Technical Specialist di PT Arobs Solutions Indonesia

Info Loker

Perusahaan	PT Arobs Solutions Indonesia
Posisi	Junior Technical Specialist
Tempat	Jakarta Raya
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	D3 (Diploma), D4 (Diploma), Sarjana (S1), Sertifikat Professional
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pelayanan, Teknikal & Bantuan Pelanggan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Responsibilities

• The Customer Support team focuses on 1st level support, the team is in contact with clients as well as with Research & Development teams
• Verification of GPS/consumption monitoring solutions on customers vehicles
• Direct relationship with customers (companies that own car fleets)
• Orientation towards the client’s needs
• High degree of responsibility for one’s own actions
• Frequent interaction with sales, finance and technical colleagues
• Delivering exceptional customer support to clients and ensuring that consistent support is provided quickly and efficiently
• Responsible for monitoring Customer Support queue throughout the working day and taking action on all customer tickets
• Responsible for taking phone calls in accordance with the internal rules
• Investigating issues in database and log files, when necessary
• Analyzing application problems, recommending, and working closely with other departments to find solutions
• Reporting and discussing production errors with Development team
• Ensuring client requests are met in an agreed timeframe to allow a better customer adoption
• Responding quickly and positively to the needs, requests and demands of the customers and colleagues
• Treating current customers as vital to the business and taking responsibility for meeting customer needs
• Communicating professionally with internal and external customers and other teams

Qualifications

• Fluent written and spoken English is mandatory
• University degree/diploma or student at Technical University preferred
• Demonstrated analytical and problem-solving skills
• Demonstrated planning and organizational skills
• Excellent communication skills, written and verbal, to explain complex situations or solutions competently and confidently
• Must be flexible and dependable, willing to work as part of a team and take on additional responsibilities from colleagues when necessary
• Experience in mounting devices such as car alarm/car radio – is an advantage
• Knowledge of electrical and automotive electronics
• Knowledge in using PC and mobile applications, knowledge of applications such as car diagnostics is a plus
• Skilled in customer relations
• Availability to travel outside the office
• Availability for extended hours

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• Ukuran Perusahaan: 1- 50 pekerja
• Waktu Proses Lamaran: 24 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)