Lowongan Kerja Bali Posisi Call Center di Company Confidential

• Bachelor’s degree in any field.

• Proficiency in English and Indonesian languages.

• Excellent communication and interpersonal skills.

• Strong customer service orientation.

• Knowledge of medical terminology, insurance processes, and clinic services is essential.

• Proven experience in a call center or customer service role, particularly in healthcare or insurance.

• Initiating outgoing calls to patients for appointment reminders and follow-ups.

• Contacting insurance companies to verify patient coverage and process claims.

• Addressing patient inquiries, concerns, and resolving insurance-related issues.

• Updating patient records with accurate insurance information.

• Collaborating closely with clinic staff to ensure smooth communication and patient care.

• Providing excellent customer service while bridging communication between patients and insurance providers.

• Staying up-to-date with the latest insurance policies and procedures.

• Safeguarding the confidentiality of patient and insurance information.

• Achieving and exceeding call center performance targets and quality standards.

• Escalating complex insurance issues to the appropriate clinic personnel.

• Adhering strictly to call center policies and procedures.

• Actively contributing to the optimization of call center operations to enhance patient satisfaction.

• Join our team at Nusa Medica Clinic, where your role as a Call Center Staff member will be critical in ensuring efficient and effective communication among patients, insurance companies, and our clinic, ultimately contributing to exceptional patient care and satisfaction.