Lowongan Kerja Jakarta Raya Posisi Customer Success Executive di Company Confidential

About us

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 350 employees. In Singapore, 99 Group operates 99.co, SRX.com.sg and iProperty.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.com.

We are looking for an experienced Customer Success Executive to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges.

What you will do:

• Member account activation after the sale is complete.
• Activate the depth product after the sale is complete.
• Follow up on customer data that has remaining product depth quotas.
• Contact customers via phone or WhatsApp to use their Depth Product before the validation period expires.
• Keep records of customer interactions, customer accounts requests, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage with customers.

What you should have:

• Proven customer support experience as a Client Service Representative at least 2 years.
• Track record of over-achieving targets.
• Strong phone contact handling skills and active listening.
• Ability to remain calm and respond positively and effectively to every situation.
• Ability to always actively looking for ways to solve problems with a customer orientation mindset.
• Excellent communication and presentation skills.
• Able to adapt and work at a dynamic pace, able to multitask, prioritize, and manage time effectively.
• Able to do simple data processing and documentation.
• Candidate must possess at least a Diploma Degree in any field.

We apologize in advance – we may only be able to get back to the shortlisted candidate, but we really appreciate every application. We think that is the greatest flattery we could ask for. Thank you!