Lowongan Kerja Jakarta Raya Posisi Chief Concierge di Sheraton Hotels & Resorts
- Loker diposting 1 tahun yang lalu
Kami merilis loker dengan sistem full time untuk posisi Chief Concierge di perusahaan Sheraton Hotels & Resorts untuk domisili Jakarta Raya dan sekitarnya.
Skill yang usaha kami butuhkan ialah Hotel/Restoran & Hotel/Pariwisata serta orang yang mampu bekerja dengan tekun.
PT ini tidak memiliki persyaratan minimal pendidikan/sertifikasi yang khusus terhadap pelamar sehingga anda dapat mencoba melamar ke perusahaan ini dengan memberikan CV atau portofolio anda.
Gaji yang perusahaan ini tawarkan cukup kompetitif tergantung dari pengalaman karyawan. Minimal upah yang kami berikan adalah Rp 1.800.000 - Rp 5.500.000.
Info Loker
Perusahaan | Sheraton Hotels & Resorts |
Posisi | Chief Concierge |
Tempat | Jakarta Raya |
Tingkatan Kerja | Tidak Terspesifikasi |
Kualifikasi | Tidak terspesifikasi |
Jenis Pekerjaan | Full Time |
Spesialisasi Dibutuhkan | Hotel/Pariwisata, Hotel/Restoran |
Gaji Min | Rp. 1.800.000 |
Gaji Max | Rp. 5.500.000 |
JOB SUMMARY
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
CORE WORK ACTIVITIES
Maintaining Concierge Goals
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
• Maintains awareness of cultural differences needed to meet guest’s specific needs and requirements.
• Provides check-in and check-out services and handles reservations when needed.
• Maintains knowledge of rooms and their locations, services and facilities of the hotel.
• Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
• Responds to emergency situations using appropriate procedures.
• Maintains awareness of daily operations and events at the hotel.
• Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
• Provides warm welcome and anticipation of guest needs throughout their stay.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
Ensuring Exceptional Customer Service
• Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
• Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Supports employees understanding of customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives and the peers on relevant information in a timely manner.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Alamat Lengkap
Provinsi | Jawa Barat |
Kota | Jakarta Raya |
Map | Google Map |
Keuntungan Kerja
- Mendapat pengalaman kerja
- Bonus jika lembur
- Diajari terlebih dahulu
Lamar kerja
Perlu diingat informasi yang tertera bisa saja berubah sewaktu-waktu.
Melamar pekerjaan tidak dipungut biaya, anda harus berhati-hati saat melamar pekerjaan.
Pastikan anda mengisi form lamaran yang dituju terlebih dahulu dan menunggu HRD perusahaan menghubungi untuk interview.
Disclaimer: pastikan anda membaca deskripsi dan intruksi dari lokercepat.id agar tidak mengalami kejadian yang tidak mengenakkan saat melamar pekerjaan. Karena kami adalah situs berbagi lowongan pekerjaan dengan sumber dari internet, koran, dan TV.
Tips dari admin. Gunakan bahasa yang sopan dan promosikan diri semenarik mungkin agar HRD/Staff terkait tertarik dengan anda.
Semoga sukses mendapat pekerjaan yang diinginkan.
Intruksi Melamar Pekerjaan
- Buka link "Lamar Sekarang" di atas
- Jika belum punya akunnya, silahkan daftar terlebih dahulu, buat profile/unggah resume sesuai dengan data diri anda
- Jika sudah mendaftar kalian bisa langsung login
- Promosikan diri anda lewat form lamaran kerja yang tertara
- Selesai, silahkan tunggu.
Deskripsi Perusahaan
Sheraton Hotels & Resorts merupakan salah satu jaringan hotel terbaik di dunia yang telah berdiri tahun 1937 di Maryland, Amerika Serikat. Berbagai layanan sudah disesuaikan dengan standar yang tinggi. Bergabung dengan program loyalty STARWOOD Preferred Guest, merupakan deretan kelebihan yang dimiliki oleh Sheraton. Jaringan hotel Sheraton tersebar di lebih dari 80 negara di seluruh dunia dengan lebih dari 4.00 kamar. Misi utama dari Sheraton adalah untuk memberikan layanan dan kenyamanan bagi para tamu-tamu mereka. Mereka berusaha menciptakan suasana ramah dan nyaman yang cocok dengan harapan. Sheraton adalah salah satu pilihan terbaik yang bisa dipilih untuk berlibur, bersantai, bertemu dengan kerabat dan jika Anda ingin menikmati masa biya keluarga.
Info Perusahaan
- Industri: