Lowongan Kerja Jakarta Raya Posisi Technical Support, Pumps di Metso

Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources?

At Metso you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new. 
This is your invitation to rise above what was possible yesterday.

Job posting end date: 12/11/2023

Introduction to Role

Support and develop the technical support to the Pumps BL technologies portfolio, ensure the parts and services sales in the Market Area and collaborate with the other MA, BA and BL teams to ensure consistent customer experience and offering profitability.

Main Responsibilities

• Coordinates all activity involved with MA Pumps technical support and field services needs.
• Extensive number of customer visits, evaluating customer needs and their further communication within Metso Sales & Services.
• Provides support on commissioning, start-up, performance checks, trials, warranty inspections, parts supply and training through formalized processes and documents.
• Provides high technical expertise in the area of troubleshooting, process knowledge, technical incidents, operation and maintenance for Pumps BL technologies portfolio through site visits.
• Participates in technical warranty claim or customer complaint handling process.
• Support areas includes assisting in the form of technical information, diagnostic troubleshooting, root cause analysis, and technical investigation to internal stakeholders (Sales, Field Service, Quality depart.) and directly to our customers.
• Ensure seamless collaboration with MA Minerals sales & services teams locally and globally.
• Develop strong service support and capabilities together with the local services teams, such as field services and repairs.
• Evaluating new services sales opportunities among customer base incl. installed base opportunity mapping
• Evaluating and supporting Pumps LCS business development.
• Supporting on profitable growth and retention strategies for parts and services of Pumps BL technologies portfolio.
• Support IB Validation; inspection report reviews, recommendations and solution as requested​.
• Expertise support for problem management, technical sales support, training development, R&D and product development.
• Act as a trainer for internal/external technical trainings, for Pumps BL technologies portfolio.
• Improvement of Customer Satisfaction. Ensuring Customers receive first-class customer care and service.
• Maintain a comprehensive knowledge of industry processes, competitors and commercial influences.

Essential Skill set requirements

• Experience with maintenance and/or rebuild/assembly of slurry pumps 
• Mechanical trade qualification with at least 2 years’ experience.
• Ability to read and interpret documents such as safety rules, drawings, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Good written and oral communication skills.
• Must have current motor vehicle license.
• Ability to travel with short notice.
• Ability to work away from home, for extended periods and extended hours, on weekends or as required.

 Desirable skill set

• Forklift Ticket
• Rigging and dogging qualifications.

To succeed in this role, you will need a demonstrated experience as a site technician and a strong understanding of slurry pumps.

Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.  

Headquartered in Helsinki, Finland, Metso employs over 16,000 people in close to 50 countries and sales for 2022 were about EUR 5.3 billion. The company is listed on the Nasdaq Helsinki. *********, ***************