Lowongan Kerja Depok Posisi Senior Customer Care Representative di PT Givaudan Indonesia

Info Loker

Perusahaan	PT Givaudan Indonesia
Posisi	Senior Customer Care Representative
Tempat	Depok
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Senior Customer Care Representative in Indonesia – Your future position?

As a Senior Customer Care Representative in Givaudan, a company leader in the fragrance and flavour industry, you will be the central link between the customer, operations, sales team and our shared service center to ensure the client’s requirements are met in the most efficient and cost-effective way. You will build strong relationships with Customers, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers. In this exciting role you also will:

• Execute Customer Care strategy and follow global guidelines
• Continuously identify opportunities for improvement in Customer Care and participate in pro-jects when relevant
• Manage sales order process from receipt of order through to shipment for assigned customers in line with Customer Care guidelines
• Provide support for assigned customers to meet order requirements and escalate issues where appropriate
• Day-to-day communication and collaboration with customers, operations, sales and GBS. Co-ordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
• Proactively collect Customer Forecast, enter into the tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand review meetings
• Act as coach and mentor to new Customer Care Representatives, as well as be available to train where necessary
• Provide support to Customer Care Manager to monitor customer service metrics and KPIs where applicable

You?

Are you someone who wants to grow and shape your own world? Who need a new challenge and bring excellent contribution to company? Then come and join us – and impact your world.

Your professional profile includes:

• Bachelor degree with minimum 8 years’ experiences in Order management or relevant 
• General understanding of Supply Chain Management will be preferred
• SAP experience will be preferred
• Excellent in Ms. Office, especially Ms Excel
• Strong problem-solving skills and creative, CI – Yellow Belt or Green Belt will be an additional points
• Has experience leading CI project will be preferred
• Willing to learn and develop self within the company
• Good Interpersonal and Communication Skills
• Demonstrated Customer Relationship Management
• Having a good Negotiation skills
• Excellent verbal and written communication skills

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Lainnya
• Ukuran Perusahaan: 201 - 500 pekerja
• Waktu Proses Lamaran: 11 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Tip, Asuransi kesehatan, Olahraga (contoh: pusat kebugaran), Parkir, Waktu regular, Senin - Jumat, Kasual (contoh: Kaos)