Lowongan Kerja Jakarta Raya Posisi Customer Service di R�hlig Logistics

Location: Jakarta, Indonesia 
Subsidiary: PT Rohlig Logistik Indonesia 
Country: Indonesia 
Start: ASAP
 

Responsibilities

• To provide quality liaison services between clients, overseas agents, suppliers and partners, and inter-office departments, whilst supporting Sales/Operations where appropriate, with a view to achieving and exceeding targets set in terms of quality of service and client retention
• Ensure customer data in all operational systems and Customer Operating Procedures (COPs) are correct and communicated to operational departments
• Facilitate client implementation which includes but is not limited to: 
  • Implement and improve Customer’s Operational Procedures
  • Ensure that customer’s requirements are being fulfilled
  • Ensure customer’s key performance indicators are being fulfilled
  • Pro-actively help to take actions to improve customer experience
  • Conduct or participate on review meetings with the customer
• Manage customer master data and contracts:
  • Ensure customer details are updated in all operational systems used 
  • Ensure client rates are updated
• Coordination of Import/ Export operations where required according to customer requirements
• Plan import transports where required:
  • Receive forwarding order
  • Check credit limits
  • Plan specific route and voyage
  • Inform partner of requirements to load
• Plan and manage customer service operations:
  • Handle customer inquiries
  • Manage events and incidents, escalate exceptions

Skills required

• Good knowledge of freight forwarding operational processes, min. two years of experience
• Good communication and interpersonal skills with the ability to find efficient solutions for the customer
• Customer service driven attitude, good telephone manner with proficiency
• Ability to understand and improve processes and IT system settings in order to understand and map complex customer requirements
• Highly motivated, pro-active attitude, takes preventive actions with the goal of customer retention
• Co-operative working style, informs related departments pro-actively
• Ability to communicate effectively in English/ (other language), both verbally and in writing
• Applicant must be eligible to work in Singapore legally 

What you can expect?

Working at Röhlig means to live internationality: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.

Our benefits

• Group health insurance 
• 13th month contractual salary 
• Your birthday is an extra day off.
• Regular development talks serve as the basis for your individual support and further training opportunities.
• And above all: Take the chance to be part of a great team!

We look forward to meeting you!

Your contact person: 

Ms. Stephanie Vineeta 
Regional HR Manager SE Asia

PT Röhlig Logistik Indonesia 
Graha Inti Fauzi, Lt. 2, 
JI. Buncit Raya No 22, 
Jakarta Selatan
Jakarta
12510