Lowongan Kerja Tangerang Posisi Operations & Performance Manager di IKEA Indonesia

Info Loker

Perusahaan	IKEA Indonesia
Posisi	Operations & Performance Manager
Tempat	Tangerang
Tingkatan Kerja	Manajer/Asisten Manajer
Kualifikasi	Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	E-commerce, Penjualan / Pemasaran
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Turn corners into happy places.

What you’ll be doing day to day:

• Monitor operational service level agreements for pick-up points (PUP) on a national level, and work closely across different functions, to drive service and operational excellence in order to improve customer experience and cost performance.
• Utilize and analyze sales data and geographical understanding to help drive PUP strategy, building business cases for new PUP, evaluating relevance of PUP formats and concept, leading PUP projects when project leaders are not available.
• Regularly review and actively collect feedback from across functions regarding our offering, customer experience and services, both physical and digital. Identify pain points and design solutions that can enhance the customer experience.
• Govern the end-to-end e-commerce shopping and operation flow for all digital channels, securing a smooth shopping journey and maximize operational efficiency, including through testing and pilot projects.
• Actively seek for opportunities to strengthen IKEA Indonesia’s Omnichannel (O2O) capability especially in cities which IKEA do not yet have physical stores, and responsible for smooth implementation of these new initiatives through testing.
• Lead Business Process priorities and explore opportunities to improve ways of working on a national level, such as ensuring stock availability through accurate forecasting, and preparing proposals and business cases to request for required resources to enhance capability and efficiency.
• Inspire, motivate and develop team competence and succession. Create an environment of trust by encouraging open, constructive, honest, two-way feedback with the team and other colleagues.
• Connect with Service Office Business Navigation to align ways of working and driving growth and long-term profitability. 

We want you to be a person who:

• Experience working in a Digital/E-commerce function, with an interest in life at home and home furnishing of Indonesians.
• Independent, driven and agile with a proven ability to work as part of a team or independently.
• Experience in driving online & offline performance through critically analyzing data related to user behavior & operations.
• Understand Indonesian geography, able to identify locations with opportunity, and interested in managing operations.
• Experience leading a team in a retail environment and proven record of consistently meeting agreed budgets and goals through successful stakeholder management, pitching of digital initiatives to management & subsequent execution.
• Excellent grasp of written and spoken English.

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well designed, functional home furnishing products at prices so low that as many people as possible can afford them.

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Deskripsi Perusahaan

Info Perusahaan

• Industri: Retail/Merchandise
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi kesehatan, Casual/Uniform, Regular Hours (Monday-Friday)/Shift Required