Lowongan Kerja Jakarta Selatan Posisi Technical Account Manager di PT Securetasks Global Teknologi

Info Loker

Perusahaan	PT Securetasks Global Teknologi
Posisi	Technical Account Manager
Tempat	Jakarta Selatan
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Diploma Pascasarjana, Gelar Professional, Magister (S2), Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Perangkat Keras, Komputer/Teknologi Informasi
Gaji Min	Rp. 8.000.000
Gaji Max	Rp. 11.200.000

WE LOOKING FOR ” TECHNICAL ACCOUNT MANAGER “

IN DEPARTMENT SECURITY OPERATION CENTRE

We Have QUALIFICATION :

• ITIL Foundation V4 
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes. 
• Customer focus, politically savvy. 
• Demonstrated critical thinking skills.  
• Excellent written and verbal communication skills. 
• Naturally team-oriented with a mission first attitude. 
• Strong project management skills. 
• Fast learner, team player, problem solver, ability to work in a fluctuating workload environment and with a globally dispersed, cross-cultural team. 
• Ability to multi-task and prioritize. 
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: 
• Vulnerability Management 
• Systems Management/Systems Administration 
• Endpoint protection products (Cylance, Crowdstrike, Carbon Black, etc.) 
• Experience working with enterprise customers is a requirement. 
• Training and product onboarding experience a plus 
• At least 6 years’ experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager/Pre-Sales 
• 3+ years’ experience in technical positions required.  
• 2+ years of experience in customer-facing or customer support positions  
• 3+ years of operational experience in endpoint operations or security 
• Demonstrated aptitude in one or more programming languages a plus 

And Our Job Description ;

• Provide customer reports showcasing the value that SecureTasks products and services provide our customers. 

• Identify, track and report Service Level Indicators (SLIs) and Service Level Objects (SLOs) that ensure alignment of SecureTasks efforts with customer goals and expectations. 

• Identify, track and report KPIs to promote customer satisfaction and provide internal and external transparency into the performance of the SecureTasks team. 

• Act as first point of escalation for customer issues and outages. 

• Lead the postmortem process to ensure that all incidents are fully documented and that lessons learned are disseminated and adapted into the organization. 

• Work with delivery teams to complete postmortem reports and ensure that after actions are completed as documented and agreed. 

• Consistently anticipate and respond to customer inquiries, issues and complaints through effective verbal and written communication, in coordination with SecureTasks executive and delivery teams. 

• Lead internal and customer facing projects as needed, including providing status updates, working with stakeholders to manage project execution, and following change management protocols. 

• Travel to customer location on regular basis.  

• Provide technical guidance to internal delivery teams and respond to customer’s technical requests. 

• Assist in sales and marketing efforts, including customer presentations, proposal preparation and marketing material creation. 

• Contribute to process improvement and the creation of new products and services. 

• Ensure that the SecureTasks knowledge base is updated according to customer needs, standard processes, and lessons learned

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Komputer/Teknik Informatika (Perangkat Lunak)
• Ukuran Perusahaan: 1- 50 pekerja
• Tunjangan dan Lain-lain: Tunjangan Pendidikan, Tip, Asuransi kesehatan, Pinjaman, Waktu regular, Senin - Jumat, Bisnis (contoh: Kemeja)
• Lokasi: Kuningan