Lowongan Kerja Tangerang Posisi It Service Desk Manager di PT Karya Solusi Prima Sejahtera

Info Loker

Perusahaan	PT Karya Solusi Prima Sejahtera
Posisi	It Service Desk Manager
Tempat	Tangerang
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pelayanan, Teknikal & Bantuan Pelanggan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job Description:

• Acting as a Point of Contact (POC) for project related.
• Manage and responsible in delivering services as per the expected by customer.
• Being the escalation contact for critical issues.
• Plan, organize, and resource allocation.
• Monitoring daily ticketing problem progress.
• Routine Performance Review.
• Make a Periodic Performance Report to customer.
• Set targets to ensure that all support-related activities are handled with an effective and timely manner.
• Ensure the delivered service is according to the Information Technology Service Management (ITSM) standard.

Requirements:

• Degree in Informatics Technique, Information Systems, or Computer Engineering
• Minimum 6 years working experience as Service Desk Manager or related roles
• experience of managing/leading an IT service team at least 6 years
• Strong understanding of complex IT infrastructure and IT service management best practices (ITIL framework).
• Good understanding in network, cloud, server, storage, virtualization, etc.
• Proficiency in English language and Bahasa Indonesia is essential to communicate with local dan global team.
• Project based
• Location :BSD City Tangerang but Willing to be assigned out of town

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Telekomunikasi
• Ukuran Perusahaan: 501 - 1000 pekerja
• Waktu Proses Lamaran: 29 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Waktu regular, Senin - Jumat, Formil (contoh: Kemeja + Dasi)