Lowongan Kerja Jakarta Raya Posisi Customer Support Intern di Workmate

Info Loker

Perusahaan	Workmate
Posisi	Customer Support Intern
Tempat	Jakarta Raya
Tingkatan Kerja	Tidak Terspesifikasi
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Magang
Spesialisasi Dibutuhkan	Layanan Kesehatan, Praktisi/Asisten Medis
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job description & requirements

As a Customer Support Intern for 3 months you will act as a liaison, provide platform and the system information, answer questions, and resolve any emerging problems that our worker accounts might face with accuracy and efficiency.

Who you are and whom we’re seeking :

• Able to work with ticketing system
• Effective communication skills
• Have a good level of experience in using MS Office
• Empathy
• Patience
• Ability to use positive language
• Have a good analytical thinking
• Time management
• Good attitude

Things you will do as Customer Support Intern:

• Responding all incoming inquiries in a timely manner
• Processing complaints and issues related to products or services
• Providing any information related to the product and services
• Introducing relevant and essential information to new customers
• Helping  customers going through application journey
• Providing necessary technical assistance and quality service promptly and developing and maintaining a vast knowledge of the products/services being offered.

About Working at Workmate

● Workmate connects blue collar workers to opportunities near them, giving them access to a consistent, trustworthy and flexible source of income. For businesses, Workmate gives them instant access to a curated network of qualified workers that have the right skills and live nearby.
● You will be based in our GoWork office in Plaza Indonesia.
● You will get the  allowance that reflected in your paid Internship to cover your working tools allowance, meals & transportation Allowance
● You will working from Monday-Friday with Hybrid Working Mode (Tuesday & Thursday are WFO &  Monday, Wednesday & Friday are WFH)

People you will directly work with :
○ Worker Support Assistant Manager. The person who will be your mentor and handles the worker case management flow end to end.
○ Head of Platform Operations.

Skills

• Marketing Communications
• Communication Skills
• Product Management

Culture

Workmate is a fast paced company driven by a team of young, ambitious, tech savvy, entrepreneurs, who have a vision to organize the informal workforce by connecting people to more opportunities, increasing their income, social protections, and ultimately their quality of life. 

The company was Co-Founded by Mathew Ward and John Srivorakul, serial entrepreneurs who have built multiple successful startups in the past including Admax, Ensogo, Ardent Capital and aCommerce.

We believe in Customer Obsession, How to Fight Like an Underdog, Open and Honest Communication, Taking Pride in Our Work, and becoming Stronger Together.

About the company
Workmate, previously known as Helpster, connects employers with a network of prescreened, qualified blue-collar workers in real-time, providing a fast and efficient solution for finding staff.-

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