Lowongan Kerja Jakarta Selatan Posisi Senior Customer Service di PT Ocean Network Express Indonesia

Info Loker

Perusahaan	PT Ocean Network Express Indonesia
Posisi	Senior Customer Service
Tempat	Jakarta Selatan
Tingkatan Kerja	Supervisor/Koordinator
Kualifikasi	Sarjana (S1)
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Layanan Pelanggan, Pelayanan
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Customer service are often a client’s primary point of contact with a company. The duties and responsibilities of a senior customer service include managing incoming calls and customer service inquiries, identifying, and assessing customer needs to achieve satisfaction. Senior customer service, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You will work together with local and global cross-functional team, as ONE is a world-wide shipping industry. Know the customer. Know the magic. Connect the two. At its core, sales at ONE starts with technology and ends with the customer, bringing both together in unconventional ways. Our job is to demonstrate how ONE services solve the world’s problems–from the everyday to the epic, from the mundane to the monumental.

Main Accountabilities :

• Respond to incoming calls, emails and other message from customers and give them the right answers and directions.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals.
• Carefully identify problems that might arise with the use of ethical procedures and professional judgment.
• Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information.
• Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance.
• Serves as mediator between customers and clients in cases of disputes which may arise in the course of business transactions, and also mediate between employees and employers to ensure that the interests of both parties are dully protected.

Qualifications and Skills :

• Experience in customer service more than 3 years.
• Minimum qualification of Bachelor’s Degree in any field with minimum GPA 3.30.
• High English proficiency both verbal and written.
• Excellent verbal and written communicators skill.
• Good knowledge of customer service.
• Proven customer service experience.
• Customer orientation and ability to adapt/respond to different types of characters.

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Transportasi/Logistik
• Ukuran Perusahaan: Lebih dari 5000 pekerja
• Waktu Proses Lamaran: 7 hari
• Tunjangan dan Lain-lain: Asuransi Gigi, Asuransi kesehatan, Olahraga (contoh: pusat kebugaran), Waktu regular, Senin - Jumat, Engagement Activity, Business Casual