Lowongan Kerja Semarang Posisi Senior Noc Engineer di PT Circles MVNE Indonesia

Info Loker

Perusahaan	PT Circles MVNE Indonesia
Posisi	Senior Noc Engineer
Tempat	Semarang
Tingkatan Kerja	Pegawai (non-manajemen & non-supervisor)
Kualifikasi	Tidak terspesifikasi
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	IT-Admin Jaringan/Sistem/Database, Komputer/Teknologi Informasi
Gaji Min	Rp. 1.800.000
Gaji Max	Rp. 5.500.000

Job Summary

Work as part of a close-knit team of multilingual professionals supporting B2B customers worldwide. Provide information to existing customers and give effective and efficient first-level technical support, given by ticketing tools, email, and/or phone; incidents are inbounded through a trouble ticket system. Furthermore, take care of the timely escalation of problems requiring further technical attention, daily reporting of new issues, and monitoring of the platform.

Duties and Responsibilities

• Monitor the performance and capacity of the platform, production servers, network elements, applications, and systems using a variety of tools. 
• Create tickets, escalate and manage incidents with our technical teams when needed, and assist customers who have particular inquiries or questions. 
• Look for hardware, software, and environmental alerts or malfunctions, and when an issue is identified, work to determine the cause of the problem, report and follow the escalation process coordinating with the 2nd level support. 
• Provide high-standard professional customer service, and establish continuing rapport with clients to proactively check they are getting the standards in the service level agreement. 
• Keep the procedures explained by the technical teams updated and shadow the knowledge with the teammates. 
• Provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.

Education, Skills, and Experience

• Ticketing tools Knowledge (Jira, ServiceNow…) 
• Monitoring tools knowledge (Nagios, Grafana…)
•  Knowledge of PowerShell and Bash
•  User level of Linux (Fedora, Ubuntu)
•  Advanced user of Office package (Outlook, Word, Excel)
•  Self-organized and a proactive attitude
•  English (Written/spoken)

Other Requirements: 

• 24/7 shifts (including nights, weekends, public holidays, and on-call if necessary)

Physical: Most work is performed working at a computer or using a telephone/video conference solution

Lamar kerja

Deskripsi Perusahaan

Info Perusahaan

• Industri: Telekomunikasi
• Ukuran Perusahaan: 201 - 500 pekerja
• Tunjangan dan Lain-lain: Asuransi kesehatan, Parkir, Kasual (contoh: Kaos)