Lowongan Kerja Kebayoran Lama Posisi 3rd Party Management Operation – 50096541 di PT XL Axiata Tbk

Responsible for the effective governance in managing FTTH and HFC Partner together with Managed Service Partner to ensure operational stability in XL network quality and performance

Job Accountabilities : 

1. Designing and managing standard operating procedures (SOPs) as a fundamental form of documentation to guide operational workflow for FTTH Partner
2. Providing guidance and advice to FTTH/HFC Partner in restoring normal service operation as quickly as possible to minimize the impact to business operations (including escalating issues to higher management level)
3. Perform data analysis to increase FTTH/HFC Partner performance (Process, People and Tools) that are in line with business goals
4. Conducting regular performance meeting with FTTH/HFC Partner to identify areas for improvement and their commitment to achieve agreed SLA (Service Level Agreement) based contract
5. Act as the bridge between Partner and internal department (Regional, Contract and Procurement team)
6. Perform Trouble Ticket reconciliation process in regular basis with Partner
7. Release Operational Notice to FTTH partner which has poor performance
8. Create and maintain reports, dashboards, and other data visualization tools to communicate findings and improvement to higher management