Lowongan Kerja Jakarta Timur Posisi 2w After Sales Lead di PT Grab Taxi Indonesia

Life at  Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles – the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the team:

Grab Electric is the largest electric vehicle operator in SEA with focus on providing transportation services that are environmentally friendly, easy to use and an affordable option for its customers & drivers, while continuing to empower and elevate quality of life for communities.

Get to know the Role:

This role is responsible to establish, evaluate and implement 2w after sales operations e-moto.

Help to minimize the un-utilized units with collaborate with Dealer/Workshop, Insurance, and internal stake holder to accelerate not ready units become ready units and win driver love related maintenance/service vehicle.

The day-to-day activities:

• Establish workshop for maintenance service by Supplier Risk Management standard.

• OKR’s Workshop (Quality, Cost, Time, and Management) establishment and evaluation.

• Provide service business analysis and recommend action plan.

• Lead dealers actions development and control the executions.

• Doing process Excellence and project lead for 2W aftersales by collaborate with Workshop/Dealer, Insurance, Internal Stake Holder (Procurement, SCM, BD, Quality)

The must haves:

• Has Minimum experience as Lead/Manager/Head of Aftersales/Service/Dealer Management at Dealer/Workshop/Automotive Company.

• Minimum experienced working in automotive industry i.e Car Rent/Dealer/Automotive Manufacturing for 5 years.

• Having experience to establish new dealer/workshop/branches aftersales.

• Minimum bachelor’s degree in any major.

• Good in Bahasa and English (verbal and written).

• Leadership skills, Strong technical skills, good communication and interpersonal skill.

• Good understanding in data administration following by expert in Microsoft office (excel and word).

• Familiar and good knowledge with workshop (body repair, general repair, maintenance), claim insurance vehicle, handling vehicle accuracy in Pool, and standard quality of vehicle.

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.