Lowongan Kerja Jakarta Barat Posisi Telemarketing Supervisor di PT Dana Pinjaman Inklusif

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Perusahaan	PT Dana Pinjaman Inklusif
Posisi	Telemarketing Supervisor
Tempat	Jakarta Barat
Jenis Pekerjaan	Full Time
Spesialisasi Dibutuhkan	Pemimpin Tim/Supervisor (Call Center & Layanan Konsumen)
Gaji Min	Rp. 2.000.000
Gaji Max	Rp. 8.500.000

Job Summary:

The Telemarketing Supervisor is responsible for managing a telemarketing team to achieve sales targets for the company’s fintech products or services. This role ensures the effectiveness of phone-based sales activities, increases lead conversion rates, and maintains high-quality communication standards in compliance with company policies and financial regulations (e.g., OJK/AFPI, if applicable).

Key Responsibilities:

Team Supervision:

• Lead, motivate, and coach the telemarketing team to achieve daily, weekly, and monthly sales targets.

• Conduct regular briefings, coaching sessions, and performance evaluations.

• Schedule and monitor work shifts while ensuring adherence to company SOPs.

Target Achievement:

• Ensure that all KPIs (Key Performance Indicators), such as call volume, lead conversion, and closing ratio, are met.

• Analyze sales performance and develop strategies to improve team results.

Monitoring & Reporting:

• Oversee call quality and ensure adherence to approved sales scripts.

• Prepare and submit daily, weekly, and monthly performance reports to management.

• Manage prospect databases to ensure accuracy and data security.

Training & Development:

• Provide training on communication techniques, product knowledge, and objection handling.

• Develop and update internal training materials to enhance team skills.

Cross-Department Coordination:

• Collaborate with Marketing, Digital Sales, and Customer Service teams to align strategies.

• Provide feedback on market needs and customer responses to fintech products.

Compliance & Ethics:

• Ensure all telemarketing activities comply with data privacy policies and fintech regulations (e.g., OJK/AFPI).

• Uphold ethical communication standards in every customer interaction.

Qualifications:

• Bachelor’s degree in any field (preferably in Marketing, Management, or Communication).

• Minimum 2–3 years of experience as a Telemarketing Supervisor or in a similar role (preferably in fintech, banking, or insurance).

• Strong leadership, coaching, and communication skills.

• Target-oriented and skilled in sales data analysis.

• Proficient in Microsoft Excel, CRM tools, and telemarketing systems (e.g., dialers, lead trackers).

• Understanding of basic financial products such as online lending, paylater, investment, or digital insurance.

Key Performance Indicators (KPIs):

• Monthly sales target achievement.

• Lead-to-customer conversion rate.

• Customer retention and satisfaction rate.

• Team efficiency (productive call rate).

• Compliance with company SOPs and industry regulations

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